Shipping policy

HIDETHREADSTACK proudly ships premium leather horse and dog products to customers worldwide.

Order Processing

Most standard products are processed within 2–5 business days after payment confirmation.

Custom-made products require additional production time depending on product specifications and order complexity.

Customers will receive a confirmation email once their order has been successfully placed.

Worldwide Shipping

We offer worldwide shipping through trusted courier and logistics partners.

Estimated Delivery Time:
10–12 business days after dispatch.

Delivery times are estimates and may vary based on destination country, customs procedures, weather conditions, and carrier operations.

Order Tracking

Once shipped, customers will receive tracking information allowing them to monitor the progress of their shipment.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.

These charges are the responsibility of the customer and are not included in product prices or shipping fees.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

HIDETHREADSTACK is not responsible for delays, losses, or additional charges resulting from incorrect addresses provided by the customer.

Lost or Damaged Packages

If a shipment arrives damaged or appears lost, customers should contact our support team promptly. We will work with the shipping carrier to investigate and provide assistance where reasonably possible.

Shipping Delays

Although we strive to meet all delivery estimates, delays may occasionally occur due to factors beyond our control, including:

  • Customs inspections
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Carrier delays
  • Force majeure events

HIDETHREADSTACK shall not be held liable for delays caused by circumstances outside our reasonable control.

Contact Us

For shipping-related questions or concerns regarding your order, please contact our customer support team. We are committed to assisting you and ensuring a smooth delivery experience.

Last Updated: June 2026