Customer Assistance
At HIDETHREADSTACK, customer satisfaction is at the heart of everything we do. Whether you have questions about a product, need assistance with an order, or require support after your purchase, our team is ready to help.
We strive to provide prompt, professional, and personalized assistance to ensure a seamless shopping experience for every customer.
Customer Support
Email:
sales.hidethreadsventures@gmail.com
Phone:
+91 8471058763
+91 6393478914
Business Hours:
Monday – Saturday, 9:00 AM – 6:00 PM (IST)
Our support team aims to respond to all inquiries within 24–48 business hours.
Product Information
Need help choosing the right product? Our team can provide detailed information regarding materials, sizing, specifications, product care, and product recommendations.
Order Assistance
For questions related to orders, our team can assist with:
- Order status updates
- Shipping information
- Delivery tracking
- Order modifications
- Invoice requests
Returns & Exchanges
If you experience any issues with your purchase, our support team will guide you through the return or exchange process according to our store policies.
Wholesale & Business Inquiries
For bulk orders, dealership opportunities, corporate purchases, or partnership inquiries, please contact us directly by email with your requirements and business details.
Frequently Asked Questions
How can I track my order?
Once your order has been shipped, tracking details will be shared via email or SMS.
How long does shipping take?
Delivery times vary depending on location, product availability, and courier services. Estimated delivery timelines are displayed during checkout.
Can I modify my order after placing it?
Order modifications may be possible before processing begins. Please contact our support team as soon as possible after placing your order.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery and provide photographs of the product and packaging so our team can assist you promptly.
Visit Us
HIDETHREADS VENTURES (HIDETHREADSTACK)
48E E-BLOCK RAJEEV NAGAR YASHODA NAGAR
KIDWAI NAGAR, Kanpur
Uttar Pradesh – 208011
India
Our Promise
Inspired by Kanpur's renowned heritage of craftsmanship and quality, we are committed to delivering not only exceptional products but also exceptional customer service. Every inquiry matters to us, and we continuously work to provide a reliable, professional, and enjoyable shopping experience.
Thank you for choosing HIDETHREADSTACK. We look forward to assisting you.